I'm Kenny Lyn

Your Amazon Store Partner & Support Specialist

About Me

Hello

I'm Kenny Lyn B. Elevera

Professional Amazon Support Specialist

I am an Amazon Store Support Partner with expertise in Customer Support. My skills also extend to Product Research - aiming to help you find your "gold mine" to your e-Commerce success. Also, putting a premium to have a successful, long-term partnership, managing your Amazon seller account is a priority. I want to help you drive your product search to make it more sellable and win that "Buy Box." With supply inventory and management, I want to ensure that each product you sell is of the highest quality possible, sent right away to our prospective buyers' hands. Satisfaction guaranteed. I can sell, you can trust, WE CAN WIN.

My Skills & Technical Know-How

SKU (Store Keeping Unit) Creation

Product Research

Market Research

Product Net Profit and Loss Analysis

Product Inventory Management

Alibaba Supplier Sourcing and Negotiation

Amazon Seller Central Account Health Management

Customer Support and Feedback Management

Product Listing and Description

Brand Logo Creation

PPC Campaign Set-Up & Advertising Strategy

SEO thru Keyword Search

Promotional Coupon Creation

Data Entry

What I do?

PRODUCT RESEARCH

I put premium on using the best research sources and strategies. From finding the best niche to the product that is on high demand (but not everyone realizing it) as your ticket to your Amazon store success. I also take charge of contacting our suppliers to get the top-notch products with an affordable cost.

MARKETING & ADVERTISING

Targeting the right audience with the right keywords to use, with an effective marketing and advertising bid strategy is also important. I make sure that every bit of money spent will be back to us with a high profit.

PRODUCT LISTING

Every product that is sellable should be highlighted through an effective Product Description and Listing. Not only that it adheres to Amazon's Terms of Service, sellers will buy that product from us with its eye-catching images and winning sales pitch sharing the product's benefits!

INVENTORY MANAGEMENT

This Amazon success will not ever happen without the product itself! From sourcing them from trusted suppliers to tracking the availability of each and every one of these items for shipment and delivery to our customers - you can count on me.

CUSTOMER SUPPORT

We are one with Amazon on putting our customers the number one priority - 24/7. I take charge on prompt response with our customers' inquiries and concerns, especially when needed attention regarding our customers' product reviews.

FEEDBACK MANAGER

I never want your Amazon Seller account and your journey be put to an end. I help your account always be on tip-top shape through effective feedback management. As much as possible, zero out the Order Defect Rates, Order Refunds & Returns and the like.

My Tools For Success

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My Experience

Sprint

May 2018 - Dec 2019

CS Advisor

Handled general care and billing inquiries for Sprint US consumers

H&R Block

Feb 2018 - Apr 2018

CS Advisor, Tier 2

Assisted HRB clients regarding tax refund inquiries and its product’s offered services

Macy's Omnichannel

May 2016 - Feb 2018

CSR

Assisted Macys’ customer on order-related concerns

H&R Block

Jan 2016 - Mar 2016

CS Support

Assisted HRB clients regarding tax refund inquiries and its product’s offered services

Macy's

Nov 2015 - Jan 2016

CS Support

Assisted customers' order entry requests

EE UK

Mar 2013 - Oct 2015

CS Support

Handled general account and billing inquiries and processes for EE customers (T-Mobile UK and Orange UK)

My Latest Projects

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